Spectrum of Solutions Therapy Services is committed to protecting your privacy. To better protect your privacy we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our website.
1. DISCLOSURE STATEMENT
The use of this side DOES NOT constitute therapist-client relationship. The content of this site is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your mental health professional or other qualified health provider with any questions you may have regarding your condition. Never disregard professional advice or delay in seeking it because of something you have read on this site.
2. INFORMATION COLLECTION AND USE
We collect information about visitors to our site so that we can provide an experience that is responsive to our users’ and customers’ needs. We do not collect medical information or credit card information through our site. Our site may use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can request information or support. We receive and store any information you enter on our Site, or give us in any other way, including through email, telephone, or other communications within our customer services department. You do not need to give us any personal information in order to use our site.
We will not sell, share, trade or otherwise use any information you provide unless you expressly provide in writing permission for such use. We collect this information to improve our service, and to help us determine your individual needs so we may serve you better individually, as well as collectively.
We will not sell, share, trade or otherwise use any medical information under any circumstances. If you require medical information, you must request it from us directly via a Medical Release form.
We may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, aggregated data relative to your Services, and responses to promotional offers and surveys. We may use or disclose aggregate information only where no individual is identified for a number of purposes, including: (a) Compiling aggregate statistics of usage for improving the web site; (b) Developing, maintaining and administering the web site; and (c) Following up on comments and other messages that you submit to us through the web site.
Please note, to better safeguard your information, please do not include any credit card information in your electronic communication unless it is specifically required by us as part of Services or transaction fulfillment process sites, or our customer contact process.
This site and our services may contain links to other websites. Unfortunately, we are not responsible for the privacy practices or the content of such sites.
3. GOOGLE ANALYTICS AND COOKIES
We may use a tool called “Google Analytics” to collect information about use of this site, such as how often users visit the site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
We use the information received from Google Analytics only to improve services on this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
4. TRANSFER OF DATA ABROAD
If you are visiting this site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this site and communicating electronically with us, you consent to such transfers.
This site uses pixels, which are a type of code that triggers user cookies. A cookie is a small file stored on the site user’s computer or Web server. Session cookies are temporary files created when a user signs in on the website or uses the personalized features (such as keeping track of items in the shopping cart). Session cookies are removed when a user logs off or when the browser is closed. Persistent cookies are permanent files and must be deleted manually through the site user’s web browser. Tracking or other information collected from persistent cookies or any session cookie is used to provide users with efficient navigation of the site, for the collection of site use analytics, or for marketing purposes, including retargeted marketing when users of this website visit the websites of third parties. Information provided on a form (such as requesting an appointment or registering for an event) is maintained at The Willow Center solely for that intended use, unless stated otherwise.
6. THIRD PARTY COOKIES
7. HIPAA NOTICE
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, legal obligations, and your rights concerning your health information (“Protected Health Information” or “PHI”). We must follow the privacy practices that are described in this Notice (which may be amended from time to time). For more information about our privacy practices, or for additional copies of this Notice, please contact us by using the information listed in Section II G of this Notice.
USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION
USES AND DISCLOSURES WITHOUT YOUR WRITTEN AUTHORIZATION
We may use and share your information without your written authorization, excluding Psychotherapy Notes as described in Section II, for certain purposes as described below. The examples provided in each category are not meant to be exhaustive, but instead are meant to describe the types of uses and disclosures that are permissible under federal and state law.
We may use and disclose PHI in order to provide treatment to you. For example, we may use PHI to diagnose and provide counseling services to you. In addition, we may disclose PHI to other health care providers involved in your treatment.
We may use or disclose PHI so that services you receive are appropriately billed to and payment is collected from your health plan.
Health Care Operations: We may use and disclose PHI in connection with our health care operations, including quality improvement activities, training programs, accreditations, certifications, licensing or credentialing activities.
Required or Permitted by Law: We may use or disclose PHI when we are required or permitted to do so by law. For example, we may disclose PHI to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. In addition, we may disclose PHI to the extent necessary to avert a serious threat to your health or safety or the health or safety of others. Other disclosures permitted or required by law include the following: disclosures for public health activities, health oversight activities including disclosures to state or federal agencies authorized to access PHI, disclosure to judicial and law enforcement officials in response to a court order or other lawful processes, disclosures for research when approved by an institutional review board, and disclosures to military or national security agencies, coroners, medical examiners, and correctional institutions or otherwise as authorized by law.
USES AND DISCLOSURES WITH YOUR WRITTEN AUTHORIZATION
Psychotherapy Notes: Notes recorded by your clinician documenting the contents of counseling session with you (“Psychotherapy Notes”) will be used only by your clinician and will not otherwise be used or disclosed without your written authorization.
Marketing Communications: We will not use your health information for marketing communication without your written authorization.
Other Uses and Disclosures: Uses and disclosures other than those described in section I. A. above will only be made with your written authorization. For example, you will need to sign an authorization form before we can send PHI to your life insurance company, to a school, or to your attorney. You may revoke such authorization at any time.
YOUR INDIVIDUAL RIGHTS
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Right to Inspect and Copy. You may request access to your medical record and billing records maintained by us in order to inspect and request copies of the records. All requested access must be made in writing. Under limited circumstances, we may deny access to your records. We may charge a fee for the costs of copying and sending you any records requested. If you are a parent or legal guardian of a minor, please note that certain portions of the minor’s medical record may not be accessible to you.
Right to Alternative Communication. You may request, and we will accommodate, any reasonable written request for you to receive PHI by alternative means of communication or at alternative locations.
Right to Request Restrictions. You have the right to request a restriction on PHI used for disclosure of treatment, payment or health care operations. You must request any such restriction in writing addressed to the Privacy Officer as indicated below. We are not required to agree to any such restrictions you may request.
Right to Accounting of Disclosures. Upon written request, you may obtain an accounting of certain disclosures of PHI made by us after April 14, 2013. This right applies to disclosures made to you or disclosures otherwise authorized by you, and is subject to other restrictions and limitations.
Right to Request Amendment. You have the right to request that we amend your health information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances.
Right to Obtain Notice. You have the right to obtain a paper copy of this Notice by submitting a request to the Privacy Officer at any time.
Questions and complaints. If you desire further information about your privacy rights, or are concerned that we have violated your privacy rights, you may contact Ilona Naroditskiy, MA, NCC, LPC using the information on page 1. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting We will not retaliate against you for filing a complaint.
EFFECTIVE DATE AND CHANGES TO THIS NOTICE
This notice is effective on April 14, 2013. We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
8. CONTACT INFORMATION
Spectrum of Solutions Therapy Services
82 Buck Rd, 3rd fl
Holland, PA 18966